Introduction
LIVIN'DOURO is a private wine travel brand operated by Livin' Easy Experiences, a company registered in Portugal. We are committed to protecting the privacy of our guests and website visitors in accordance with the General Data Protection Regulation (GDPR) and applicable Portuguese data protection legislation.
This privacy policy explains how we collect, use, store and protect your personal data when you interact with our website at livindouro.com.
Data Controller
The data controller responsible for your personal data is Livin' Easy Experiences (NIF: 518 218 350), based in Portugal. For any privacy-related enquiries, please contact us at [email protected].
Personal Data We Collect
When you submit an enquiry through our contact form, we collect the following personal data:
- Name — to address you personally in our response
- Email address — to respond to your enquiry and correspond with you
- Phone number / WhatsApp (optional) — to contact you by phone if you prefer
- Preferred experience — to understand your interests and tailor our response
- Message — to understand the nature of your enquiry
How We Use Your Data
We process your personal data for the following purposes:
- To respond to your enquiry and provide information about our private experiences
- To communicate with you regarding journey planning and availability
- To improve our services and website experience
- To comply with legal obligations
Legal Basis for Processing
We process your personal data based on your consent (Article 6(1)(a) GDPR) when you voluntarily submit the contact form, and on our legitimate interest (Article 6(1)(f) GDPR) to respond to enquiries and improve our services. Where we process data to fulfil a contractual obligation, we rely on Article 6(1)(b) GDPR.
Data Storage and Security
Your personal data is stored securely on servers located within the European Union. We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure or destruction. Contact form submissions are retained for a maximum of 24 months unless you request earlier deletion or we are required by law to retain them longer.
Analytics and Tracking
We use Google Analytics and Microsoft Clarity to understand how visitors interact with our website. These services collect anonymised usage data including pages visited, time spent on the site and general geographic location. Google Analytics uses cookies to collect this information — please refer to our Cookie Policy for details. Microsoft Clarity records anonymised session replays and heatmaps to help us improve the user experience. No personally identifiable information is collected through these analytics tools.
Your Rights Under GDPR
Under the General Data Protection Regulation, you have the following rights:
- Right of access — to request a copy of the personal data we hold about you
- Right to rectification — to request correction of inaccurate or incomplete data
- Right to erasure — to request deletion of your personal data
- Right to restrict processing — to request that we limit how we use your data
- Right to data portability — to receive your data in a structured, machine-readable format
- Right to object — to object to our processing of your personal data
- Right to withdraw consent — to withdraw your consent at any time
Data Sharing
We do not sell, trade or rent your personal data to third parties. We may share your data with trusted service providers who assist us in operating our website and conducting our business, provided they agree to keep your information confidential. These include our email service provider and analytics platforms (Google Analytics, Microsoft Clarity).
Contact Us
If you have any questions about this privacy policy or wish to exercise your rights under GDPR, please contact us.
Email: [email protected]