Introduction
Each LIVIN'DOURO experience is privately curated and may involve reservations with third-party partners, including wine estates, private boats, guides, helicopter operators and luxury transportation providers. As such, cancellation conditions are tailored to each journey and communicated at the time of booking confirmation.
Cancellation Conditions
Because each experience is unique and involves coordination with independent suppliers throughout the Douro Valley, cancellation conditions may vary depending on the specific experience, the services involved and the policies of our partner providers. Detailed cancellation terms are included in the booking confirmation for each journey.
General Guidelines
While specific terms are communicated on a per-booking basis, the following general guidelines apply:
- Some experiences may require advance deposits to secure reservations with estates, boats or exclusive access locations
- Cancellations made well in advance may allow partial or full refunds, depending on the terms of each supplier
- Cancellations made close to the experience date may involve non-refundable costs, particularly for services already confirmed with third-party providers
- Certain reservations — including private wine estates, boats, helicopters or exclusive access locations — may require full advance payment due to their limited availability
Weather and Safety
Experiences may be rescheduled in the event of severe weather conditions or safety concerns. In such cases, LIVIN'DOURO will work with guests to arrange an alternative date or adapted experience whenever possible. The safety and comfort of our guests is always our first priority.
Our Approach
LIVIN'DOURO is committed to offering the most flexible and fair solution in every situation, while respecting the commitments made with our local partners. We understand that plans can change, and we always aim to find the best possible outcome for our guests. For any questions regarding cancellations or rescheduling, please contact our concierge team directly.
Contact Us
If you have any questions about our cancellation policy, please contact us.
Email: [email protected]